3. Let's Work on Project (Activity Logger)

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        This project introduces a website using full stack development where backend technology was created using NodeJS, JavaScript API and to store information of subscribed use, MongoDB database. On running the project.


            For the This time we were told to work on real time projects with a team, each team consisting of 3 to 5 people. We were given a choice for choosing the topic of our project. The options for the same were:

i.       e-authorization

ii.    Real-time Tracker

iii. Weather Alerts

iv.  Code Crashing Alerts

v.   Activity logger

We had to acknowledge Mr. Yagnik Khunt, Chief Technology Officer of the firm, the members of the group & the title of our project. Our group decided to work on Activity logger. After the acknowledgement provided, we had to list down our requirements/planning of our project. After approval and suggestions, we had to look for APIs & start working on our project.


  • An activity log is a recorded log of how time is spent. Within organizations, activity logs are typically used to track how employees, in particular, are spending their time. Analyzing activity logs can help improve productivity, address process weaknesses, improve employee time management, and ultimately maximize time spent on improving customer experience.

  • Why Do Activity Logs Matter to Customer Service?

In customer service in particular, activity logs are highly useful to optimizing the way agents perform. They make it easy to track the details of issues and grant agents and organizations insight into how support is tracking and performing. Activity logs also offer up valuable information such as whether (and which) agents have incorrectly tagged or assigned issues, giving you full visibility into your tickets and agent activity.

Activity logs lend themselves well to comprehensive case management, helping you to orchestrate a seamless, efficient service experience. 





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